Conditions
The general terms and conditions (GTC) of WOHLERLEBEN apply to all legal transactions carried out with this company.
General:
All massages/applications offered serve to relax, loosen up and activate the body's self-healing powers and are purely wellness massages.
Neither diagnoses are made nor promises of healing are made. Furthermore, the massages/treatments do not replace a visit to a doctor.
Massages/applications:
Massages/applications are only carried out on healthy customers or after consultation with the treating doctor and presentation of a certificate.
The customer is obliged to disclose all eventualities that could lead to a massage not being able to be carried out.
This applies especially to cardiovascular problems, open wounds, pregnancy, allergies, damage to the musculoskeletal system, skin rashes, cancer and nerve diseases. If the body is not used to the therapy methods, muscle soreness or hematomas may occur shortly after the treatment, but these do not have a negative impact on the result of the therapy. A separate anamnesis form will be discussed, filled out and signed with the masseuse before the first massage therapy.
Disclaimer:
No liability is accepted for consequential damages that are due to the customer not correctly stating or even concealing the reasons for exclusion. This also applies if they were unknown to the customer or were not visible to the masseuse from the outside.
Massage times/delays:
The massage time to be paid is pure massage time. 15 minutes are allowed for the customer to dress and undress, to rest after the massage and to take an anamnesis.
If the customer is late, the massage time will be shortened by the corresponding amount of time.
The massage must be paid at full price. There is no right to compensation.
If the therapist is late, the missed time will, if possible, be added to the treatment or there will be a price reduction.
Promise of healing:
The massage method used does not guarantee any promise of healing and does not replace a visit to the doctor.
Every customer bears personal responsibility for her health.
Dates/Meetings:
All appointments agreed verbally or in writing must be adhered to.
The costs for a massage/treatment will be paid on site or in advance after the treatment (cash, via PayPal or direct bank transfer).
Appointments that cannot be kept must be canceled or rescheduled at least 24 hours before their start.
Appointments canceled or otherwise not attended within 24 hours will be charged in full.
Prices:
The applicable prices are in euros.
Vouchers
Vouchers ordered from WOHLERLEBEN are delivered by post or handed over directly. Shipping is at your own risk.
The voucher must be brought with you on the day of redemption. Otherwise the session will be billed and paid for as normal.
If you do not show up or cancel within 24 hours, the voucher will no longer be valid.
The voucher amount has not been paid out.
Vouchers cannot be refunded via additional insurance.
A voucher is valid for two years from the date of issue. If there is no issue date, receipt of payment applies to this voucher. After this time it loses its value.
Loyalty cards:Loyalty cards must always be presented. The customer is responsible for submitting the entry herself. Subsequent or repeated entries in the event of loss of loyalty card are not mandatory and are the responsibility of the treating masseuse.
Intellectual property:
WOHLERLEBEN reserves the rights to all published content and photos on the homepage, flyers, business cards, etc.
These may only be used with the written permission of WOHLERLEBEN.
data protection:
Personal data is treated confidentially and confidentially. Information will only be provided to insurance companies or third parties after consultation with the persons concerned.
The website www.wohlerleben.com uses SSL encryption for data exchange to ensure the protection of personal data.